Anigrams Support

Posted by

Cera White

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Project Summary

For my final project at Centriq Training, I built a “ticket support tracker.” It was designed to keep track of errors that users may encounter while using any of the games or websites that I’ve built. It utilizes ASP.NET MVC 5 architecture and a data access layer using Entity Framework to manage and persist data to a SQL Server database.

Users can log in to submit issues, post comments, send messages to other users, and edit their profile and preferences. I can then review, edit, and resolve issues that users submit, providing detailed documentation for the errors and how they were fixed. This documentation of errors and their fixes is meant to aid in faster error resolution in the future.

Screenshots

Users can sign up to see and enter support tickets.
The Dashboard gives an overview of support tickets in progress.
The Projects page lists all the projects supported by the system.
The Tickets page lists all the support tickets that have been entered.
A ticket can be in one of several statuses that indicate progress.
Tickets can be worked and resolved by developers.
Users can send in-app messages to each other.
The Contact page allows users to reach out to Customer Support.

View on GitHub

Cera White

Cera is a full-time software engineer and owner of Anigrams Productions. As an avid gamer, you’ll find her with a game controller in hand when she’s not coding or designing her own games.

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